Ethical business

Doing business ethically goes to the heart of who we are as a company. Upholding ethical principles in our business and throughout our value chain is fundamental to how we operate and underpins consumer trust and our license to operate.

This includes our zero tolerance of fraud, bribery and corruption, our stringent efforts to protect personal data and our public policies. Our company values lie behind our efforts, while our Corporate Business Principles and Code of Business Conduct clearly set out our responsibilities.

Our values: rooted in respect

  • Respect for ourselves. Respect starts with each of us, with self-respect and being true to ourselves, then acting with integrity, fairness and authenticity.
  • Respect for others. Respect for the people around us and all those we interact with creates a climate of mutual trust. This is about taking pride in living up to what we promise. It is about the quality in of our products, our brands and in everything we do.
  • Respect for diversity. Respect for other ways of thinking, other cultures and all facets of society requires openness and inclusiveness in all our interactions, both inside and outside our company.
  • Respect for the future. Respect for the world’s future and the generations who follow us compels us to act with responsibility and courage, even when this is difficult.

Respect has a special and powerful meaning at Nestlé. It profoundly influences the way we work and run our business. Our values are visible in our behaviors, our actions and our decisions. Mark Schneider, CEO, Nestlé

Anti-corruption

Bribery and corruption negatively impact on both company performance and stakeholders’ perceptions. We do not tolerate deception, bribery, corruption, breach of confidence or abuse of power of any kind, and we have made a public commitment to ensure a culture of integrity across the Group.

This includes our zero tolerance of fraud, bribery and corruption, our stringent efforts to protect personal data and our public policies. Our company values lie behind our efforts, while our Corporate Business Principles and Code of Business Conduct clearly set out our responsibilities.

Recognizing that these activities can, and occasionally do, arise in some markets, we aim to ensure that our commitments, policies and standards for combating bribery and corruption are clear, applicable to all employees, suppliers and customers, and widely communicated and understood. We set out our position on these issues in our Code of Business Conduct, Appendix on Anti-Corruption (pdf, 2Mb).

How we protect personal data

The changing regulatory landscape

We continue to anticipate and respond to consumer expectations, guard against data security threats and adapt to the changing regulatory landscape.

With the introduction of the EU (GDPR) in 2018, we have seen other countries updating their laws, with a clear trend toward GDPR-inspired laws (e.g. Brazil, California) and an increasing trend in data localization laws (e.g. Russia and China).

The Nestlé Privacy Program

We collect, store and use data to engage with consumers and to deliver innovative services, which makes protecting personal data of paramount importance to us. Consumers, employees, vendors, suppliers and investors all expect us to adhere to the highest standards of privacy and security.

Our Privacy Program is based on internationally recognized privacy principles, including those set out in the GDPR. We have made significant progress with the roll-out of our updated Privacy Program, which commenced in October 2017, and we are on track to have the Program implemented by all Nestlé companies worldwide by mid-2019.

We have appointed and trained more than 60 data protection champions worldwide, who are responsible for the oversight of the Nestlé Privacy Program in their countries and regions.

Over the course of 2018, we have also participated in a number of multi-stakeholder groups to keep abreast of data protection developments and issues, and to promote and advocate for better data privacy and security. We will continue with our efforts in this area.

We contribute to industry affairs guidelines around the world

Due to the size, diversity and global presence of our operations, we are involved in many industry and trade organizations at all levels across our regions. Nestlé’s?involvement in these bodies requires subject matter expertise, committed resources, and strategic coordination and alignment across our business.

Our internal guidelines help markets manage this process, in alignment with our corporate strategy. Extensively updated in 2017, they provide a structured approach to industry affairs and specific recommendations for employees, guiding them in:

  • Understanding the industry landscape and the role of Nestlé as an industry leader in these organizations.
  • Identifying and setting priorities, and selecting the relevant industry and trade organizations to deliver desired outcomes.
  • Developing rules of engagement with these organizations and promoting good governance.

Download our Creating Shared Value report

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